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Terms and Conditions

Terms and Conditions for Using Our Services and Accessing Our Website

Welcome to our website.

By using our services or booking an appointment, you agree to the following terms and conditions:

1. Deposit Policy

• A deposit is required to secure your booking. This deposit confirms your commitment and reserves your appointment slot.
• If you cancel or reschedule your appointment with less than 48 hours’ notice, the deposit will not be refunded. This policy ensures fair compensation for lost time and resources.
• We understand that special circumstances may arise, such as a car accident, hospital visit, or other emergencies. In such cases, we will refund the deposit upon receiving a valid reason for the cancellation. However, the deposit will not be refunded if there is no valid justification for the cancellation.

2. Cancellation and Rescheduling

• To cancel or reschedule your appointment, please notify us at least 48 hours in advance.
• Failure to provide sufficient notice will result in the forfeiture of your deposit.

3. Service Location Requirements

• We cannot perform detailing services on extremely busy roads or unsafe locations. It is the customer’s responsibility to ensure a suitable and safe workspace.
• We cannot perform detailing services in pay-and-display car parks. If this is your intended location, please inform us in advance to discuss alternative arrangements.
• If the service location is unsuitable, please inform us in advance so we can arrange an alternative solution or discuss special accommodations. We are committed to going above and beyond to work out the best approach ensuring customer satisfaction with the service.

4. Power Supply Requirements

• Our equipment requires access to a standard main power supply. Customers are responsible for ensuring that an accessible power outlet is available at the service location.
• If no power supply is available, please notify us beforehand to explore alternative options.

5. General Conditions

• We strive to deliver high-quality services and appreciate your cooperation in adhering to these terms.
• Failure to meet the outlined requirements may lead to delays, rescheduling, or cancellation of the service without a refund of the deposit.

By booking an appointment, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or need further clarification, feel free to contact us.